Privacy Policy

This Privacy Policy explains how Sky Hostify ("we", "us") collects, uses, discloses, and safeguards personal information when you visit our website, purchase a hosting plan, or use our Services.

• Account data: name, email address, phone number, and billing address provided during signup.
• Payment data: processed by our PCI-compliant payment gateway partners; Sky Hostify does not store full card numbers on its own servers.
• Usage data: log files, IP addresses, browser type, and pages visited, collected automatically when you use our website or control panel.
• Support data: the content of messages you send via live chat, email, or our contact form.

We use collected information to:

• Provision, operate, and bill for the Services you purchase.
• Respond to support requests and account inquiries.
• Detect, investigate, and prevent fraudulent transactions and abuse of our network.
• Send service-related communications and, where you've opted in, product updates or marketing emails.
• Comply with applicable legal and regulatory obligations.

Our website uses cookies and similar technologies to keep you signed in, remember preferences, and understand aggregate site usage. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

We do not sell personal information. We share data only with service providers who help us operate our business (such as payment processors, email delivery, and infrastructure monitoring vendors) under confidentiality obligations, or where required by law, regulation, or valid legal process.

We retain account and billing data for as long as your account is active and for a reasonable period afterward to comply with tax, accounting, and legal record-keeping requirements. Content you store on your hosting account is deleted according to the timelines described in our Refund Policy following cancellation.

We apply industry-standard technical and organizational measures — including encryption in transit, access controls, and network monitoring — to protect personal data against unauthorized access, alteration, or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of your personal data, and may withdraw consent to marketing communications at any time, by contacting support@skyhostify.com. We will respond to verified requests within a reasonable timeframe as required by applicable law.

Our Services are intended for use by businesses and individuals aged 18 and above. We do not knowingly collect personal information from children.

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated "Last updated" date and, where appropriate, communicated by email.

For privacy-related questions or requests, contact us at support@skyhostify.com.