Refund Policy

New Shared Hosting and VPS Hosting customers are covered by a 30-day money-back guarantee from the date of initial purchase. If you're not satisfied within your first 30 days, contact support for a full refund of hosting fees paid, minus any non-refundable items listed below.

• Domain name registrations and renewals.
• SSL certificates issued by third-party certificate authorities.
• Licensed control panel add-ons (e.g. cPanel/WHM).
• Dedicated Server setup fees and custom hardware procurement costs.
• Any usage-based charges already incurred (e.g. overage bandwidth).

Because dedicated hardware is provisioned or reserved specifically for each order, Dedicated Server plans are not covered by the 30-day money-back guarantee. Cancellation terms for Dedicated Servers are confirmed in writing at the time of quote.

The money-back guarantee applies only to a customer's first billing cycle on a given Service. Renewal payments for Shared and VPS plans are refundable on a pro-rata basis only if requested within 7 days of the renewal charge; requests made after this window are not eligible for a refund of that billing cycle.

Refund requests must be submitted from your account dashboard or by emailing support@skyhostify.com with your account details and order ID. Approved refunds are processed to the original payment method within 7–10 business days.

You may cancel any Service at any time from your account dashboard. Cancelling stops future renewal charges but does not, by itself, entitle you to a refund of the current billing period unless covered by the money-back guarantee above.

Refunds will not be issued for Services suspended or terminated due to a violation of our Terms of Service or Acceptable Use Policy.

We may revise this Refund Policy from time to time. The version in effect at the time of your purchase governs that transaction unless otherwise required by law.

Questions about refunds can be directed to support@skyhostify.com.